Regulations of the online store

1) Scope

• These rules apply to purchases made through the online store.
• They describe how contracts are formed, how delivery works, and how complaints/returns are handled.

2) Placing an order

• You choose a product/service, add it to cart, provide required details, and confirm the order.
• Order confirmation may be sent electronically and the contract is formed according to the store’s process.

3) Prices and payments

• Prices are shown in the store and you pay using the available payment methods at checkout.
• If you use electronic payments/card payments, your data may be shared with the chosen payment processor strictly for payment handling.

4) Delivery / fulfilment

• Delivery terms depend on the product type and the option selected during checkout.
• For digital/online services, fulfilment is typically done electronically (as described on the product page).

5) Right of withdrawal (consumers)

• Consumers may have a right to withdraw from a distance contract within the statutory period, unless an exception applies.
• Some digital content/services may limit withdrawal once performance starts, if consent/acknowledgement was given (depends on your checkout flow).

6) Complaints / warranty

• Products should be delivered free from defects, unless the product description clearly states otherwise.
• Complaints can be submitted in writing, electronically, or via any complaint form the store provides.
• Include: what’s wrong, when it happened, your contact details, and what you want as a resolution.
• The seller answers complaints within the statutory timeframe (commonly 14 days for consumer complaints).

7) Out-of-court dispute resolution

• Consumers may use alternative dispute resolution options where available.
• You may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

8) Personal data

• The store is the controller of customer data collected via the online store.
• Data is used to fulfil orders and, if you consent, for marketing.
• Providing data is voluntary, but some data is necessary to complete an order.
• You have rights to access and correct your data.

9) Changes and applicable law

• The seller may update the regulations for important reasons (e.g., legal changes, delivery/payment changes), with advance notice where required.
• For matters not covered here, applicable law and consumer protection rules apply.

10) Contact

For the official contact details (address, phone, emails), see the footer of the official regulations page linked above.