Terms & Conditions of the online store

1) Scope

• These rules apply to purchases made through the online store.
• They describe how contracts are formed, how delivery works, and how complaints/returns are handled.

2) Placing an order

• You choose a product/service, add it to cart, provide required details, and confirm the order.
• Order confirmation may be sent electronically and the contract is formed according to the store’s process.

3) Prices and payments

• Prices are shown in the store, normally in EUR, and any applicable VAT is shown during checkout according to the customer profile and country.
• Payment is due at checkout using the methods shown on the website.
• If you use electronic payments/card payments, your data may be shared with the chosen payment processor strictly for payment handling.

4) Delivery / fulfilment

• Delivery terms depend on the product type and the option selected during checkout.
• For digital/online services, fulfilment is typically done electronically (as described on the product page).
• For manual remote/original file requests and tuning services, turnaround times are indicative and may depend on the technical complexity of the request.

5) Right of withdrawal (consumers)

• Consumers may have a right to withdraw from a distance contract within the statutory period, unless an exception applies.
• For digital content or digital services not supplied on a tangible medium, the right of withdrawal may be lost once performance begins with the consumer’s prior express consent and acknowledgement of that loss, where legally applicable.

6) Complaints / warranty

• Products should be delivered free from defects, unless the product description clearly states otherwise.
• Complaints can be submitted in writing, electronically, or via any complaint form the store provides.
• Include: what’s wrong, when it happened, your contact details, and what you want as a resolution.
• The seller answers complaints within the statutory timeframe (commonly 14 days for consumer complaints).
• Complaints may also be sent to geral@prc-eletronica.pt.

7) Livro de Reclamações

• The Portuguese electronic complaints book is available at https://www.livroreclamacoes.pt/Inicio/.

8) Out-of-court dispute resolution

• Consumers may use alternative dispute resolution options where available, including CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.
• You may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

9) Personal data

• The store is the controller of customer data collected via the online store.
• Data is used to fulfil orders and, if you consent, for marketing.
• Providing data is voluntary, but some data is necessary to complete an order.
• You have rights to access and correct your data.

10) Changes and applicable law

• The seller may update the regulations for important reasons (e.g., legal changes, delivery/payment changes), with advance notice where required.
• For matters not covered here, applicable law and consumer protection rules apply.

11) Contact

For the official contact details (address, phone, emails), see the footer of the official regulations page linked above.